Contact Center
Score leads automatically and on your own terms
Clorce Contact Center
Automate the decision making process of who to call first
You promote your website on the web and collect data from potential customers through the contact form. But how do you know which customer is the most potential, focused on your product / service, and which is just looking around? Clorce Contact Center is a solid tool that score leads in real time and based on the parameters you want.
Automatic lead scoring
Using Salesforce, build a contact form or the entire contact path for a potential customer who will visit your website. Point individual customer choices according to your own key and give high priority to those that you think will have a real impact on sales growth.
Real time scoring
Use the lead scoring mechanism in real time and Salesforce will already make sure that your consultants do not have to wait a moment for the automatically served and hottest leads to contact. And if you decide to change the way of scoring leads, go ahead and mark it in Salesforce, and the system will immediately change the view of leads for your consultants.
Lead directly into the consultant’s phone
Thanks to Salesforce, the automatic dialing mode significantly increases the efficiency of consultants’ work. Predictive dialing allows the system to learn the pace of work and the availability of a consultant. With this knowledge, Clorce Contact Center will determine when to choose the next number. The system, already during the previous conversation, provides for the moment of consultant’s availability and filters out calls to voicemail, missed calls or busy numbers.
Customer-focused consultants, conversation and contact summary
Let your consultants focus on what is most important – talking to the client.
During the conversation, the system will lead them through the contact path, where they will be able to complete contact details in the form of unchecking checkboxes or entering notes, and even planning the next conversation, which the system will automatically arrange (on a given day and at a set time).
Visibility of effects in sight
Do you want to know how many leads you received on the last day, week, month, quarter and even a year? How many of them translated into sales and how many were rejected? Which consultant made the most valuable calls?
You don’t have to enter data into Excel – Clorce ContactCenter will reliably measure the effects of your campaigns and present them to you in an accessible graphical form.
Clorce Contact Center is not only scoring leads in real time.
Thanks to the Colorce Contact Center solution, you can integrate any customer contact processes in one system. And could there be a better process than one over which you have full control?
Do you want to see the full list of functionalities
as a perfect tool that will allow you to take care of all leads, rewarding with the quickest contact the most valuable?
Let’s contact us
+48 501 444 478
contact@clorce.com
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