UCTC
Universal Cloud Telephony Connector
UCTC
For sales departments, customer service, debt collection and many others.
The UCTC application allows you to conduct calls directly from Salesforce. All calls are automatically recorded in the CRM system in the form of activity and assigned to a contact or account.
FOR PARTNER
- A ready-to-use virtual phone connected to Salesforce,
- Any cloud telephony provider,
- No implementation costs
- Optional option to brand the plug-in with the Partner’s brand,
FOR THE CUSTOMER
- Employees can make more calls,
- Full analytics on number and length of calls,
- Instant notes in the system,
- Free for up to two users!
TO THE USER
- Convenience – I click and call,
- Save time – more connections faster.
No cost to the partner!
The connection of the application to the Partner’s service is free of charge, the CTI provider does not bear the cost of using the application by its customers. The price per user per month is only EUR 25 with free access to 2 users. A White Label version is also available.
How to launch?
Salesforce plugin installation
The customer installs the plug-in in 10 minutes and provides vendor access, adds the API key in Salesforce and presents the solution to employees. We provide full documentation to allow you to perform the configuration yourself, but our consultants are ready to provide support.
Connecting to the CTI partner system
To connect UCTC to a CTI provider’s service, you need to provide a Websocket Address to the new channel, provide its Login and Password. In most cases, this is the end of the ingegration process, although we may be required to adapt our application to the protocols used by the vendor.
Connector is compliant with Salesforce standards.
What can UCTC do?
- Call directly from Salesforce,
- Self-save calls,
- Automatically add activities with a meeting note,
- Create reminders for contact at another time,
- Report the time, number and length of calls,
Do you want to know more?
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